Terms of Service
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These Terms of Service ("Terms") govern all residential and commercial cleaning services provided by J&M Cleaning Team ("we", "us", or "our") to customers in Orlando, FL and surrounding service areas. By booking an appointment online, by phone, or by email, you agree to these Terms.
Services Provided & Scheduling
We offer professional cleaning services including Standard Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, and Recurring Maid Services. All services are scheduled by advance appointment within our designated service areas.
- Arrival Windows: Because each home requires custom attention and traffic conditions vary, we operate within arrival windows rather than exact minute appointments.
- Vetted Cleaners: All cleaning specialists are professionally trained, background-checked, and covered by our comprehensive general liability insurance.
- Cleaning Supplies: Technicians arrive equipped with commercial-grade, family-safe cleaning supplies and equipment unless customized arrangements are requested.
Pricing, Estimates & Payments
Estimates provided via our online booking tool or over the phone are based on the standard room counts and square footage provided. Final pricing reflects the actual labor required.
- Payment Timing: Payment is due at the time of booking or upon service completion as agreed. We accept all major credit and debit cards.
- Excessive Conditions: Homes with heavy buildup, extensive pet hair, or biohazards not disclosed during booking may require additional labor time and adjusted flat rates with prior customer authorization.
- Payment Authorization: A temporary authorization hold may be placed on your payment card prior to your scheduled service date.
Cancellations, Rescheduling & Lockouts
We reserve dedicated team time for every appointment. Please review our cancellation and rescheduling policies:
- 24-Hour Notice: Cancellations or reschedule requests must be submitted at least 24 hours prior to the scheduled appointment window.
- Late Cancellation Fee: Appointments cancelled or rescheduled with less than 24 hours notice may incur a fee of up to 50% of the scheduled service cost.
- Lockout Fee: If our technicians arrive at your property and cannot gain access (due to changed codes, locked gates, unyielding pets, or no response), a lockout fee will apply to compensate the team.
100% Satisfaction Guarantee
Your satisfaction is our highest priority at J&M Cleaning Team. If any aspect of your cleaning does not meet our standard checklist expectations, we are committed to making it right:
- 24-Hour Reporting Window: You must notify our support team within 24 hours of service completion with details or photos of the missed area.
- Free Re-Clean: We will dispatch a cleaner to re-clean the specific unsatisfactory areas at zero additional charge to you.
- Resolution Policy: Due to the personalized nature of cleaning services, cash refunds are not offered without providing our team an opportunity to complete the complimentary re-clean.
Customer Responsibilities & Home Access
To ensure a smooth, safe, and thorough cleaning visit, customers agree to the following preparation guidelines:
- Utilities: Running hot water, functional electricity, and climate-controlled indoor temperatures are mandatory for the safety of our technicians.
- Securing Valuables: Please secure cash, fine jewelry, heirlooms, one-of-a-kind art, and fragile collectibles before our team arrives.
- Pet Safety: Pets must be secured in a comfortable room or crate during cleaning for both their wellbeing and our staff safety.
- Clutter Removal: General surface clutter (clothing, toys, sensitive paperwork) should be picked up prior to arrival so cleaners can focus on deep sanitization.
Health, Safety & Unsafe Conditions
Our technicians' health and safety are paramount. J&M Cleaning Team reserves the right to refuse service or vacate a property immediately if unsafe conditions are encountered:
- Biohazard Exclusions: We do not clean human/animal bodily fluids, feces, needles, active mold infestations, or severe rodent/pest infestations.
- Lifting Limits: For occupational safety, technicians cannot lift or move furniture heavier than 35 lbs.
- Working Environment: Disrespectful, harassing, or hostile behavior towards any team member will result in immediate termination of service without refund.
Liability, Insurance & Damage Claims
J&M Cleaning Team is fully insured. While our cleaning technicians handle all furnishings with utmost care, accidents occasionally occur:
- Reporting Damage: Any claims of damage or breakage must be reported to our management within 24 hours of service completion along with photographic evidence.
- Limits of Liability: We cannot be held liable for damage resulting from unstable installations, pre-existing structural wear, unsealed natural stone, or dry-rotted blinds.
- Key & Code Security: Keys and entry codes provided to our team are encrypted and kept strictly confidential.
Governing Law & Changes to Terms
These Terms are governed by the laws of the State of FL. We reserve the right to update these Terms periodically. Continued booking of our services after updates are posted constitutes acceptance of the modified Terms.
- Company Name: J&M Cleaning Team
- Direct Contact: (407) 668-0041
- Support Email: [email protected]